MTN Nigeria has announced plans to compensate subscribers affected by poor network quality, following a directive from the Nigerian Communications Commission (NCC) aimed at enforcing stricter service standards across the country’s telecom sector.
The telecom giant disclosed that customers impacted by network disruptions recorded between November 2025 and January 2026 would receive compensation in line with the NCC’s quality-of-service regulatory framework.
The move comes as regulators intensify pressure on mobile network operators over persistent consumer complaints, including dropped calls, slow internet speeds, failed connections, and prolonged service outages.
According to MTN, the compensation exercise is part of a broader effort to improve accountability and ensure customers receive value for the services they pay for. The company described the NCC directive as a customer-focused intervention designed to protect subscribers and encourage operators to maintain acceptable service standards.
“At MTN Nigeria, our customers are the lifeblood of our business,” the company said, stressing that every subscriber deserves a reliable and high-quality network experience.
The telecom operator noted that the new compensation policy reflects a stronger regulatory approach where service providers are held directly responsible for poor service delivery.
How to qualify for MTN compensation
Under the NCC’s framework, subscribers do not need to file complaints, visit service centres, or submit special applications to qualify. Compensation will be automatically applied to customers in locations where MTN failed to meet the commission’s approved quality-of-service benchmarks during the affected period.
This means users who experienced significant service disruptions in identified areas between November 2025 and January 2026 may receive airtime, bonus value, or related service-based compensation directly on their lines.
The compensation applies strictly to subscribers within affected network zones verified by the NCC’s monitoring system. Customers are therefore advised to monitor SMS notifications and account updates from MTN regarding any compensation credited to their lines.
